WORKLOCKER GOULBURN

Refund policy

Returns & Refunds Policy – Worklocker Goulburn

We want you to be happy with your purchase. This policy outlines how returns, exchanges, and refunds are managed at Worklocker Goulburn (ABN 79 658 100 826) in line with the Australian Consumer Law (ACL).

Change of Mind Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

For change of mind returns:

  • Items may be returned for exchange or store credit only (no refunds).

  • Items must be in the same condition that you received them — unworn/unused, with original tags attached, and in the original packaging.

  • Proof of purchase (receipt, invoice, or order confirmation) must be provided.

  • Return postage is at the customer’s expense.

To request a return, email orders.goulburn@worklocker.com.au with your order details. If your return is approved, we’ll provide you with a Return Authorisation Number and instructions on how to send your item back. Items returned without approval will not be accepted.

Faulty or Damaged Goods

Please check your order upon delivery. If your item is faulty, defective, damaged, or incorrect, contact us immediately at orders.goulburn@worklocker.com.au.
We will assess the issue and, if confirmed, provide a repair, replacement, or refund in line with the Australian Consumer Law.

Non-Returnable Items

Certain items cannot be returned:

  • Custom products (including decorated garments, embroidery, heat-pressed, or personalised items)

  • Socks, underwear, and PPE/safety items (due to hygiene and safety regulations)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure whether your item is eligible, please contact us before returning it.

Exchanges

The quickest way to exchange is to return your item (if eligible for change of mind) for store credit or exchange, and then place a new order for the replacement product.

Refunds

  • Refunds are only available for faulty or defective items, as required by the Australian Consumer Law.

  • Once your return is received and inspected, we’ll confirm if your exchange, store credit, or refund (for faulty goods) has been approved.

  • Approved refunds will be processed back to your original payment method.

  • Banks and credit card providers may take several business days to process the refund.

.hidden { display: none; }